Last updated: August 1, 2026
30-day return window
You may request an eligible return within 30 days after delivery. Email support@furvia.shop before sending anything back.
Change-of-mind eligibility
For preference or change-of-mind returns, the product must be unused, clean, complete, and in its original packaging. The main unit, hose, attachments, guide combs, power components, manuals, and other included parts must be returned.
Opened or used pet-grooming appliances are not eligible for change-of-mind returns for hygiene reasons. This restriction does not apply to a verified damaged, defective, incorrect, or incomplete order, and it does not limit rights that cannot legally be excluded.
Damaged, defective, incorrect, or incomplete orders
Contact us promptly with your order number and clear photographs or a short video that reasonably shows the issue. After verification, Furvia will provide an appropriate remedy, which may include troubleshooting, replacement, return instructions, or a refund. When a return is required for a verified Furvia error or defect, Furvia will provide a return label or reimburse reasonable return-shipping costs approved in advance.
Change-of-mind return shipping
For an approved change-of-mind return unrelated to a verified defect or fulfillment error, the customer is responsible for return-shipping costs.
Return authorization and address
Every return must be approved before shipment. The authorized return address and instructions are supplied by Furvia support after review. Do not return a package to the sender address unless instructed.
Refunds
Approved refunds are issued to the original payment method, generally within 7 business days after approval. Your payment provider may require additional time to post the credit.
Furvia responsibility
Your purchase agreement is with Furvia. Supplier reimbursement or supplier return eligibility does not affect a refund or remedy that Furvia has approved under this policy.
Contact
Email support@furvia.shop.